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Business

Using AI to Build Stronger Connections with Customers on August 1, 2023 at 12:15 pm HBR.org

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2 years ago

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Smart companies are using Gen AI to enhance — not automate — the customer experience.

​AI and machine learning, Customer service, Marketing, Technology and analytics, Automation, Digital Article Smart companies are using Gen AI to enhance — not automate — the customer experience.  

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