Don’t Get Defensive — Avoid These 7 Phrases When Talking With an Angry Person on September 15, 2023 at 2:00 pm Entrepreneur: Latest Articles

Customer service training in this exclusive article on how to avoid defensive language—and what to replace it with when talking with a customer.

​Main Street Entrepreneur Customer service training in this exclusive article on how to avoid defensive language—and what to replace it with when talking with a customer.